Inbound/ Sales Manager

4-6 years
4-6 years
Some College or University
Some College or University

About the company

Joist is a new tool for trades contractors that allows you to manage your business on the go from start to finish.

Our platform allows you to handle logistics and maintain clear communication by creating estimates, sending invoices, managing projects, and recording payments from your iPad, iPhone, Android, and the web.

From our humble beginnings, we’ve maintained our passion for helping others and our goal of creating a game changing, winner takes all company.

Some of Joist’s notable achievements include:

  • Ranking in the top 50 business apps in the Apple App Store (out of 19,500)

  • Rapid growth with tens of thousands of highly engaged users

  • Over $1B in transactions processed and 1600+ projects managed since launch

Joist is looking for people who aren’t afraid of challenge, personal growth, and change. Our company culture values respectful and honest communication, professional growth opportunities, and most of all – results. Our perks include a flexible vacation policy, generous benefits, and an amazing downtown location at King and Spadina for our Toronto office.

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About the role

The Company:

Joist is a fast-growing marketplace for home improvement contractors and homeowners. It provides trades experts with out-of-this-world software tools and best practices, including a free estimating and invoicing app ranked among the top 25 business apps on the Apple App Store. It also acts as a home improvement concierge for homeowners – a one-stop shop for all home improvement needs. Joist helps homeowners choose trusted, high-quality contractors from its network and guides them through the entire experience. The company is on track to facilitate $10B in transactions between 350k contractors and 2.7M homeowners this year, with GMV growing by double digits each month.

The Role:

We are looking for an experienced Manager to drive a team of Inbound Sales Coordinators to create extraordinary home improvement experiences and outcomes. You’ll be responsible for the day to day management of an 8-12 person inbound team. This team is responsible for fielding inbound calls from loyal homeowners and contractors. Including Homeowner appointment scheduling, Joist App support, Homeowner Support, and more.


  • Develop team members to continuously improve their customer service and sales skills
  • Maintain a quality based sales/customer service process and continuously iterate to improve with your team
  • Provide hands on, on-going coaching, leadership, and support to the team to ensure that customers are given incredible service
  • Monitor inbound sales activity and ensure quality performance
  • Develop team KPI’s and hold the team accountable
  • Accountable for sales planning, strategy development, and plan implementation
  • Deliver on quality customer service, while maintaining cost and excellent customer experiences
  • Responsible for talent management, workforce planning, performance management, and employee engagement
  • Report directly to the VP Sales
  • May require modified work hours to cover customers in other time zones


  • Are comfortable rolling up your sleeves
  • Are driven to speak directly with customers, and lead by example. This is a must.
  • Actively seek and use input from others, respect others’ time and talents and put team goals above personal goals
  • Continually set challenging goals, actively seek feedback for self-improvement, learn from experience and show high levels of motivation
  • Have a deep passion for providing customer with stellar service, and a flair for sales

You have:

  • 5+ years experience in a people management role. Strong preference for understanding of trades, or a background in customer service
  • Strong leadership experience, with a focus on training, coaching and motivation
  • Expert knowledge of the full sales cycle, from prospecting, cold calling through to negotiation and closing
  • Ability to provide situational coaching and advice to your team
  • Experience working with (a plus)
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Joist, Inc.

18 - 80 employees
Company size
18 - 80 employees


Toronto, ON
Toronto, ON